The products on sale on (hereinafter the "Site";) are sold and invoiced by Clap S.r.l. based in Via Toscana, 13 41012 Carpi (MO), C.F. P. IVA n. 09034291212.

1. Acceptance of the general conditions of sale and conclusion of the contract

1.1 The contract between Clap S.r.l. (hereinafter the "Owner";) and the Customer (that is, the individual, natural person, who makes the purchase on the Site, not related to his commercial, business or professional activity) shall be deemed to be concluded with acceptance, even partial, of the order by the owner. In the event of non-acceptance of the order, the owner will in any case promptly notify the customer.

1.2 Placing an order in the various ways provided, according to the order form on the Site (hereinafter the "Order"), the Customer declares that he has read all the information provided to him during the purchase procedure and that he fully accepts these general conditions (hereinafter the "Conditions";).

1.3 These Conditions may be printed or saved on a durable medium, in compliance with art. 12 of
Legislative Decree no. 70/2003 and art. 51 of Legislative Decree no. 206/2005, as amended by Legislative Decree no. 21/2014.

2. Payment method

2.1 The products offered for sale by the owner are only those on the site at the time of placing the order, as described in the relevant information sheets.

2.2 It is in any case understood that the images accompanying the descriptive card of a product are for
informational purposes only and may not be perfectly representative of its characteristics but differ eg. by color and size (also due to the browser and the monitor used to access the Site and display images).

2.3 to place an Order, the Customer must fulfill the relevant form on the Site and send the same after
having carefully reviewed the Conditions, as well as the characteristics of the product and/or products

2.4 The correct receipt of the Order is confirmed by the owner by means of an e-mail reply sent to the e-mail address communicated by the Customer. This confirmation message will summarize the purchase conditions, as required by the applicable legislation, as well as the order details entered by the Customer, so that it can verify all details and, if necessary, communicate incorrect data to be amended, without delay.

3. Prices and methods of payment

3.1 The prices indicated on the website are inclusive of taxes and VAT. Any shipping costs or payment costs are in any case communicated in advance to the Customer through the site or these Conditions.

3.2 The following payment methods are available:

(I) PayPal

For payments made via PayPal please refer to PayPal terms and conditions.

(II) Credit Card

In case of purchase of goods with Credit Card payment method, the transaction may be made through the secure server Paypal or other secure server chosen by the customer.
In no case and at no stage of payment we will be able to access the information related to the Customer’s credit card, transmitted via secure connection directly to the website of the bank that manages the transaction. No computer file of the holder will retain such data and therefore in no case may the holder be held responsible for any fraudulent and undue use of credit cards by third parties at the time of payment.

4. Delivery of products and costs

4.1 Purchased goods will be delivered to the address chosen by the Customer within 3-5 working days from the order validation made by the owner, at the cost specifically indicated on the Site before placing the Order. During busy times, such as Sales or Black Friday, delivery times may be delayed, up to 7 working days. For deliveries abroad, shipping costs and delivery times may vary.

4.2 For deliveries outside the European Union, any customs additional tax charges will be on the
recipient. The Customer is therefore invited to contact in advance the customs authorities of his country in order to verify the costs and any import limits.

4.3 The delivery times indicated by the owner must be considered as purely indicative and delays on the estimated times, such as any delivery made of with several shipments, do not entitle the Customer to the refusal of the delivery and to the request for compensation.

4.4 At the time of delivery, the Customer must check that the packaging is intact, not damaged, nor wet or otherwise altered, even in the closing materials (adhesive tape or metal straps). Any damage to the packaging and/ or the product or the mismatch of the number of packages or indications, must be
immediately detected, with a specific indication on the delivery note of the product to be returned to the courier. Any problems concerning the physical integrity, correspondence or completeness of the products received must be reported within 7 days from delivery, as per the indications provided with this document.

5. Right of withdrawal

5.1 According to art. 52 of D. Lgs. 206/2005, as amended by Legislative Decree no. 21/2014, the Customer may withdraw from the Conditions and therefore from the purchase contract for any reason, without the need to provide reasons and without any penalty, within 30 working days from the date of receipt of the product.

5.2 In order to exercise the right of withdrawal referred to the previous article 5.1, the Customer must send the owner a communication which specifies the object, within the terms indicated, following the automatic procedure indicated on the customer area of the Site choosing "Product Return";.

5.3 In case of withdrawal, the Customer must return the products to Clap Srl at his own costs within 14
(fourteen) days from the withdrawal and send to the following address:

Clap S.r.l. - Resi

Via Toscana, 13

41012 Carpi (MO)

The goods must be returned intact, in all their parts and in the original packaging (envelopes and packages),
kept and possibly used for the time strictly necessary to establish and verify their nature, characteristics
and size, under normal due diligence, without signs of deterioration or dust, in accordance with the
following conditions:
the right of withdrawal may apply to the product purchased in its entirety; it is not possible to exercise
withdrawal only on part of the purchased product (eg: accessories, complements, etc.);
to make the withdrawal, the product must be intact and returned in the original packaging, complete in all its parts (including packaging and any documentation and accessories: labels, tags, seals, etc.);
the shipping costs (and any customs charges, if any) for the return of the goods will be charged exclusively to the customer.
the client is fully responsible for the shipment, until notification of receipt by the warehouse indicated by the owner;
in case of damage to the goods during transportation, the owner will inform the customer, to allow him to file a timely complaint against the courier chosen by him and obtain the corresponding refund; the product will then be made available to the customer, simultaneously cancelling the withdrawal request;
The owner will not be liable in any way for damage, theft or loss which may occur during the shipment or for its return.

5.4 The owner will refund the Customer for the full amount paid within 14 (fourteen) days from the
withdrawal, through the return payment procedure of the amount charged, with the same payment
methods used by the Customer for the purchase, unless differently agreed. In any case, the Customer will be not charged for any refund costs. The owner may suspend the refund until receipt of the returned
product or until the customer proves to have correctly returned the product.

5.5 In any case, the Customer lose the right to withdraw from the Contract if the owner proves that:

  • the returned product and/or its accessories and/or its packaging are not intact;
  • the product is missing its outer packaging and/or the original inner packaging;
  • the product is missing elements and/or accessories (e.g. closures, laces, buckles, etc.).

if the right to withdraw ceases, the owner will return the purchased product to the sender, charging
shipping costs and, if already refunded, the full price of the product.

6. Guarantees

6.1 All products sold by the owner are covered by the 24 (twenty-four) months warranty for lack of
conformity, in accordance with Title III of Legislative Decree no. 206/2005. In order to benefit from the
warranty assistance, the Customer must keep the invoice, or receipt of payment, together with the
transportation document.

6.2 The warranty for lack of conformity shall apply provided that the relevant product has been used
correctly, in compliance with its intended use and in accordance with the instructions for use and washing enclosed in and/or with the product.

6.3 In case the owner is not able, for any reason, to return to the customer a product coveted by warranty (repaired or substituted), or if the repair or replacement would be too expensive compared to the product value, the owner might proceed to apply a discount or, he might return the full amount paid upon termination of the contract.

6.4 In cases where the application of guarantees forsees the return of the good, it must be returned by the customer in the original packaging, complete in all its parts (including packaging and any documentation and accessory equipment).

7. Complaints and request for information

7.1 Any complaint or request for information may be addressed to the owner using the appropriate contact form on the Site.

8. Privacy

8.1 Personal data collected with the forwarding of the Order will be processed by the owner for the sole purpose of satisfying the declared requests of the Customer, in compliance with Legislative Decree no. 196/2003 and the privacy policy on the site. Any further processing will be carried out only with the express consent of the Customer.

9. Applicable law

9.1 The sales contract referred in these Conditions and its applicability is ruled by Italian Law, regardless of the conflict rules and the United Nations Convention for the International Sale of Goods. For any disputes, responsible Court will be the one where the customer resides.

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